empathy - eriinfo

Africa

Africa: People Continue to Stand By Refugees, Gen Z Shows Most Empathy

eriinfo.com3 months ago08 mins

Protection for refugees has been enshrined in international law for more than seven decades, but how much support is there today for those fleeing conflict and persecution? Why this matters Most people still support the right to seek asylum Resettlement numbers decrease massively Misinformation has not eroded public compassion The Refugee Convention marks 75 years…

Digital CX – why empathy still matters in an AI-driven world

eriinfo.com1 year ago010 mins

Something happens when machines get smarter: we start craving the human touch. Across industries, customer experience (CX) is being reshaped by automation, AI and data. Businesses are rushing to keep up with customers who want instant responses, seamless transitions across channels and service that remembers who they are. However, there is a danger in the…