Africa’s CX ecosystem should embrace a future with artificial emotional intelligence
Qaalfa Dibeehi, managing partner, Human2outcome. Artificial intelligence (AI) continues to advance, with developments now extending beyond emotion recognition to emotional engagement with humans. This field, called artificial emotional intelligence (AEI), is becoming increasingly relevant for customer experience (CX) professionals seeking to improve customer interactions. This is according to Qaalfa Dibeehi, managing partner at Human2outcome, who…
