Africa: AU Urges African Communities to Embrace Communal Values for Mental Health

Africa: AU Urges African Communities to Embrace Communal Values for Mental Health

Addis Ababa — The African Union (AU) is calling on communities across the continent to prioritize holistic well-being, including economic security, social harmony, and health literacy, as the critical strategy for preventing Africa’s growing mental health crisis. Speaking on World Mental Health Day 2025, Dr. Adamu Isah, Director of Medical and Health Services at the…

Read More
Africa’s CX ecosystem should embrace a future with artificial emotional intelligence

Africa’s CX ecosystem should embrace a future with artificial emotional intelligence

Qaalfa Dibeehi, managing partner, Human2outcome. Artificial intelligence (AI) continues to advance, with developments now extending beyond emotion recognition to emotional engagement with humans. This field, called artificial emotional intelligence (AEI), is becoming increasingly relevant for customer experience (CX) professionals seeking to improve customer interactions. This is according to Qaalfa Dibeehi, managing partner at Human2outcome, who…

Read More
32 otters and the rapid pace of AI change: Why business must gear up to embrace AI

32 otters and the rapid pace of AI change: Why business must gear up to embrace AI

Barry Neethling, Chief Technology Officer at First Technology Group, (Image: Supplied) Ethan Mollik, a professor at the Wharton School of the University of Pennsylvania who studies entrepreneurship, innovation and AI, recently wrote an eye-opening article illustrating the phenomenal progress being made by AI. Entitled: ‘The recent history of AI in 32 otters’, the article showcased…

Read More