embrace - eriinfo

Africa’s CX ecosystem should embrace a future with artificial emotional intelligence

eriinfo.com3 weeks ago06 mins

Qaalfa Dibeehi, managing partner, Human2outcome. Artificial intelligence (AI) continues to advance, with developments now extending beyond emotion recognition to emotional engagement with humans. This field, called artificial emotional intelligence (AEI), is becoming increasingly relevant for customer experience (CX) professionals seeking to improve customer interactions. This is according to Qaalfa Dibeehi, managing partner at Human2outcome, who…

SA businesses embrace GenAI – but strategy and skills lagging, finds 2025 Roadmap

eriinfo.com3 weeks ago07 mins

South African enterprises are rapidly integrating generative AI (GenAI) into their operations, but most are doing so without formal strategies, dedicated leadership, or the infrastructure required to maximise value and minimise risk. This is the key finding of the newly released South African Generative AI Roadmap 2025, based on a study by World Wide Worx…

SA businesses embrace gen AI – but strategy and skills are lagging

eriinfo.com3 weeks ago07 mins

South African enterprises are rapidly integrating generative AI into their operations, but most are doing so without formal strategies, dedicated leadership or the infrastructure required to maximise value and minimise risk. This is the key finding of the newly released South African Generative AI Roadmap 2025, based on a study by World Wide Worx in…

32 otters and the rapid pace of AI change: Why business must gear up to embrace AI

eriinfo.com1 month ago07 mins

Barry Neethling, Chief Technology Officer at First Technology Group, (Image: Supplied) Ethan Mollik, a professor at the Wharton School of the University of Pennsylvania who studies entrepreneurship, innovation and AI, recently wrote an eye-opening article illustrating the phenomenal progress being made by AI. Entitled: ‘The recent history of AI in 32 otters’, the article showcased…