Connect acquires Elerian AI to expand AI services offering

Connect acquires Elerian AI to expand AI services offering

Dion Millson, Elerian AI founder and CEO. Connect, which positions itself as an international leader in technology-enabled customer experience (CX), has acquired Elerian AI, a specialist in conversational AI-optimised contact centres. This acquisition uniquely positions Connect to provide digital assistants that provide natural, frictionless caller experiences, which allow its customers to scale their contact centres…

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