Jensen Huang, CEO of Nvidia Nvidia’s reported move to acquire Hugging Face for about US$12.9-billion (R207-billion) looks, at first glance, like a strange bet. The target is a 10-year-old start-up with roughly $150-million in annual revenue that was last formally valued at $4.5-billion in a 2023 funding round. A near-triple markup for a company only…
AI is rapidly becoming part of everyday customer interactions. Whether you are speaking to your bank, insurer, healthcare provider or retailer, there is an increasing chance your first conversation is with AI. As businesses adopt AI voice agents, one question becomes more important than any other: can you trust the AI that is speaking to…
Jensen Huang, chief executive officer of Nvidia Corp., speaks to members of the media following the company’s “Japan AI Ecosystem” reception in Tokyo, Japan, on Thursday, July 16, 2026. Kiyoshi Ota | Bloomberg | Getty Images Nvidia plans to hike prices for some of its largest customers, Bloomberg News reported Saturday. The chipmaker is set…
South Africa generated less electricity in June than in any June in at least seven years, including June 2020, when much of the economy was shut under Covid-19 restrictions. It did so while Eskom’s power stations were performing better than at any point since 2017. Data published by Statistics South Africa on Thursday shows electricity…
Companies, including South African firms, are pouring money into customer service chatbots, but their customers are increasingly going elsewhere for help. New research from Gartner has found that customers are about three times more likely to turn to third-party generative AI tools than to a company’s own chatbot when trying to resolve a service issue….
Eskom has removed more than 1.1 million customers from load reduction schedules, with five of South Africa’s nine provinces now entirely free of the practice — a milestone in the utility’s programme to eradicate load reduction nationally by March 2027. Mpumalanga is the latest province to be cleared, joining the Western Cape, Northern Cape, Free…
Vodacom Group’s fintech business has surpassed 100 million customers for the first time, with the JSE-listed telecommunications operator reporting 103 million active financial services users in the year ended 31 March 2026 – cementing its position as the largest mobile money operator in Africa. The milestone, disclosed in the group’s annual financial results on Monday,…
The Marketing Data Platform combines AI-powered market intelligence, first-party data and omnichannel activation to help SMEs analyze market trends and historical campaign performance, turning insights into audiences and increasingly targeted future actions. Microsoft and Postel, a Poste Italiane Group company, announce an evolution of their collaboration and of the agreements they have signed for the…
Customer experience has entered an exciting new phase. Technology is now delivering real, practical benefits for both organisations and customers – not through hype, but through better design, smarter integration and clearer intent. The biggest winners are customers, who benefit from faster resolution, clearer communication and more consistent service – all aligned with rising expectations….
Jason Oehley, regional sales manager at Arctic Wolf. (Image: Supplied) Arctic Wolf has launched its new security operations warranty – akin to gap cover for cyber insurance – to customers in South Africa. Speaking during a webinar this week, Jason Oehley, Regional Sales Manager at Arctic Wolf Networks, explained that the new warranty is available…
