customers - eriinfo

Microsoft and Postel: An Innovative New Data and AI-Driven Solution to Optimize Italian SMEs’ Relationships with Their Customers

eriinfo.com1 day ago04 mins

The Marketing Data Platform combines AI-powered market intelligence, first-party data and omnichannel activation to help SMEs analyze market trends and historical campaign performance, turning insights into audiences and increasingly targeted future actions. Microsoft and Postel, a Poste Italiane Group company, announce an evolution of their collaboration and of the agreements they have signed for the…

Customers have new expectations. Is your CX ready?

eriinfo.com3 months ago07 mins

Customer experience has entered an exciting new phase. Technology is now delivering real, practical benefits for both organisations and customers – not through hype, but through better design, smarter integration and clearer intent. The biggest winners are customers, who benefit from faster resolution, clearer communication and more consistent service – all aligned with rising expectations….

Arctic Wolf introduces up to m security operations warranty for SA customers

Arctic Wolf introduces up to $3m security operations warranty for SA customers

eriinfo.com3 months ago06 mins

Jason Oehley, regional sales manager at Arctic Wolf. (Image: Supplied) Arctic Wolf has launched its new security operations warranty – akin to gap cover for cyber insurance – to customers in South Africa. Speaking during a webinar this week, Jason Oehley, Regional Sales Manager at Arctic Wolf Networks, explained that the new warranty is available…

Customers have new expectations – is your CX ready?

eriinfo.com3 months ago07 mins

Is your CX customer ready? Customer experience has entered an exciting new phase. Technology is now delivering real, practical benefits for both organisations and customers – not through hype, but through better design, smarter integration and clearer intent. The biggest winners are customers, who benefit from faster resolution, clearer communication and more consistent service –…

Eskom lifts load reduction for 140 000 customers

eriinfo.com3 months ago06 mins

Eskom says more than 140 000 customers are no longer subject to load reduction during peak periods, as the utility makes progress on a programme to eliminate the practice entirely by 2027. Load reduction – distinct from load shedding – is a targeted measure Eskom uses in areas plagued by illegal connections, meter tampering and overloaded…

Canal+ eyes streaming overhaul for MultiChoice customers

eriinfo.com3 months ago04 mins

Following its landmark acquisition of MultiChoice Group, French media giant Canal+ is exploring a major shift in how African viewers access content. The company is considering deploying its all-in-one streaming application to MultiChoice’s vast customer base in Southern and Eastern Africa, potentially bringing global partnerships with Apple TV+ and HBO Max under a single interface….

Above-inflation price hikes to hit MTN customers

eriinfo.com5 months ago07 mins

MTN South Africa will increase prices for its consumer contract customers from February 2026, pushing up monthly bills by an average of a claimed 5.4% as it contends with rising operating and capital spending costs. Consumer price inflation was 3.6% in October, meaning the average of the MTN price hikes is well above the prevailing…

One80 Technology Group achieves HPE Aruba Gold Partner status, unlocking next-generation networking for customers

eriinfo.com5 months ago07 mins

One80 Technology Group has been awarded HPE Aruba Gold Partner status. One80 Technology Group is proud to announce that it has been awarded HPE Aruba Gold Partner status, a major milestone that recognises the company’s depth of expertise in designing, deploying and managing modern, secure networks. Backed by more than two decades of experience in…

Nvidia’s AI empire rests on just four customers

eriinfo.com5 months ago07 mins

Bubble? What bubble? Nvidia CEO Jensen Huang. Evelyn Hockstein/Reuters Nvidia CEO Jensen Huang says he does not see an AI bubble, but rather a tipping point. In his view, the kind of computing his company specialises in will come to suffuse everything from writing code to running legions of robots in the everyday world, stoking…

Pick n Pay customers spend R1.4m monthly in Bitcoin

eriinfo.com6 months ago04 mins

Deven Moodley, executive head: VAS, FS and mobile at Pick n Pay. Pick n Pay customers collectively spent a monthly average of R1.4 million in crypto-currency over the past 12 months, across its retail stores nationwide. According to the retail giant, Bitcoin payments are following mainstream retail trends, as more crypto holders are now using…