Tecnotree Empowering Emtel with a New-Generation Customer Experience

Tecnotree Empowering Emtel with a New-Generation Customer Experience

Tecnotree Empowering Emtel with a New-Generation Customer Experience Tecnotree, a global provider of digital business support systems (BSS), is proud to announce the successful delivery of a future-proof, fully integrated BSS ecosystem for Emtel, marking a significant leap in customer engagement, sales, and service delivery. This press release features multimedia. View the full release here:…

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Thoma Bravo Acquires Verint to Join Forces with Calabrio to Create an AI-Driven Customer Experience Powerhouse

Thoma Bravo Acquires Verint to Join Forces with Calabrio to Create an AI-Driven Customer Experience Powerhouse

Thoma Bravo, a leading software investment firm, announced today that it has entered into a definitive agreement to purchase Verint Systems, Inc. (Nasdaq: VRNT) (“Verint”) in an all-cash transaction reflecting an enterprise value of $2 billion for the company. The transaction is subject to customary closing conditions, including regulatory approvals, and is expected to close…

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AI alone cannot fix a troubled customer experience

AI alone cannot fix a troubled customer experience

Nicolas Callegari, founder and CXO, Decapod Customer Experience. The desire to differentiate the business and enhance the customer experience leads companies to “throw AI” at processes, but this does not work, said Nicolas Callegari, founder and CXO at Decapod Customer Experience. This approach leads to the business using resources to try solving problems that don’t…

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Only the smartest survive: LabourGenie.net Customer Day to tackle workforce chaos with smart tech, strategic thinking, survivor spirit

Only the smartest survive: LabourGenie.net Customer Day to tackle workforce chaos with smart tech, strategic thinking, survivor spirit

The event brings together WFM innovators, HR tech experts and operational leaders. In a rapidly shifting economic climate where businesses must outsmart disruption and outperform instability, LabourGenie.net is stepping up with an event designed to help South African companies not just survive – but thrive. The LabourGenie.net Customer Day, hosted in partnership with Deel Local…

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Famous Brands ups digital game as customer demands evolve

Famous Brands ups digital game as customer demands evolve

Digital tools help Famous Brands adapt to changing consumer needs in a connected market. JSE-listed restaurant franchisor Famous Brands is ramping up its investment in consumer-facing technologies, with a focus on digital ordering, payment integration, loyalty platforms and delivery enhancements. According to its latest annual report, the company’s adoption of digital tools is helping its…

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