customer - eriinfo

Only the smartest survive: LabourGenie.net Customer Day to tackle workforce chaos with smart tech, strategic thinking, survivor spirit

eriinfo.com3 days ago05 mins

The event brings together WFM innovators, HR tech experts and operational leaders. In a rapidly shifting economic climate where businesses must outsmart disruption and outperform instability, LabourGenie.net is stepping up with an event designed to help South African companies not just survive – but thrive. The LabourGenie.net Customer Day, hosted in partnership with Deel Local…

Customer Experience: The Most Powerful Tool for SME Growth

eriinfo.com7 days ago011 mins

In today’s experience economy, customers aren’t just buying products or services, they are buying the experience too. Having the best product in the market does not mean that customers will be satisfied or remain loyal. Not knowing and understanding your customers experience (CX) is the silent killer of small and medium businesses. Far too many…

Beyond bandwidth: FNOs should prioritise customer service

eriinfo.com7 days ago07 mins

Fibre isn’t a luxury anymore – it’s as critical as water or electricity – but the service offered by South Africa’s fibre operators certainly doesn’t reflect this reality. While specific data on the average call centre wait times for local fibre network operators is limited, general industry insights suggest that average handle times range from…

One platform, every identity: Unifying Okta Customer Identity with Okta Workforce Identity

eriinfo.com1 week ago05 mins

Prioritise security without compromising the user experience. In today’s digital world, identity is more than a login, it’s the front door to your customer experience. And as technology continues to evolve, so do the risks and the expectations tied to identity. A staggering 80% of data breaches now stem from attacks on identity. At the…

Famous Brands ups digital game as customer demands evolve

eriinfo.com3 weeks ago07 mins

Digital tools help Famous Brands adapt to changing consumer needs in a connected market. JSE-listed restaurant franchisor Famous Brands is ramping up its investment in consumer-facing technologies, with a focus on digital ordering, payment integration, loyalty platforms and delivery enhancements. According to its latest annual report, the company’s adoption of digital tools is helping its…

Absa CEO Fihla to ditch ‘prison’ branches and revamp customer focus

eriinfo.com3 weeks ago06 mins

Absa CEO Kenny Fihla Absa Group’s new head is aiming to turn the bank’s retail unit into the biggest in South Africa, revamp its regional operations and bring stability to a firm that has seen six top managers in as many years. CEO Kenny Fihla, who was poached from larger rival Standard Bank Group, also…

Tesla first driverless delivery new car to customer

eriinfo.com3 weeks ago09 mins

A Tesla logo outside the company’s Tilburg Factory and Delivery Center. Karol Serewis | Getty Images Tesla CEO Elon Musk said the automaker completed its first driverless delivery of a new car to a customer, routing a Model Y SUV from the company’s Austin, Texas, Gigafactory to an apartment building in the area on June…

CEM Africa Summit 2025: Customer Experience and AI Innovation

eriinfo.com1 month ago09 mins

The CEM Africa Summit 2025 is set to redefine the future of customer experience (CX) by placing Artificial Intelligence (AI) at the heart of the conversation. With the rapid evolution of AI technologies, the summit will bring together thought leaders, innovators, and industry experts to explore how AI is transforming CX across industries such as…

Dozens of states sue to block the sale of 23andMe personal genetic data without customer consent

eriinfo.com1 month ago03 mins

PORTLAND, Ore. — Twenty-seven states and the District of Columbia on Monday filed a lawsuit in bankruptcy court seeking to block the sale of personal genetic data by 23andMe without customer consent. The lawsuit comes as a biotechnology company seeks the court’s approval to buy the struggling firm. Biological samples, DNA data, health-related traits and…