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Why AI in the contact centre is only as good as your strategy

eriinfo.com1 month ago011 mins

Why AI in the contact centre is only as good as your strategy. Artificial intelligence is everywhere in business conversations right now. In the contact centre space, it is often hailed as the next great leap forward, promising to transform customer interactions, improve efficiency and drive significant cost savings. Yet, for every success story there…

Tech issues disrupt GP education’s contact centre

eriinfo.com2 months ago01 mins

Gauteng’s education department is working to resolve technical issues impacting its call centre number. The Gauteng Department of Education (GDE) says its 0800 000 789 call centre number is experiencing technical issues. This comes as the provincial education department is in the process of its 2026 online admissions application period for grades one and eight,…