complaints - eriinfo

Africa

Africa: The World Bank Wants to Change the Way It Manages Complaints – the Fixes That Could Make It Better

eriinfo.com3 weeks ago011 mins

The World Bank made history in 1994 by creating the Inspection Panel, the first independent accountability mechanism at any international organisation. Its function is to investigate complaints from communities who allege they were harmed because the bank failed to comply with its own policies and procedures. By establishing the three-member Inspection Panel, the World Bank…

Stop waiting for complaints to solve IT issues

eriinfo.com4 months ago04 mins

Kurt Goodall, technical director, Troye. (Image: Troye) Most Citrix environments do not fail in dramatic ways. Performance degradation usually starts with small warning signs such as slower logons, inconsistent application response, network latency or rising resource consumption that goes unseen until users complain. Industry research consistently shows that delayed detection is the primary driver of…