churn - eriinfo

GoTyme braces for customer churn as it forces app migration

eriinfo.com3 weeks ago08 mins

GoTyme Bank CEO Cheslyn Jacobs Customers of GoTyme Bank – the digital lender formerly known as TymeBank – face a double change as the company completes its rebrand and migrates users onto an overhauled banking app. Speaking to TechCentral at the bank’s rebrand launch event in Johannesburg last week, GoTyme Bank CEO Cheslyn Jacobs was…

The next churn wave is already in your contact centre conversations

eriinfo.com2 months ago08 mins

Churn rarely arrives with a bang. It builds quietly, interaction by interaction, until a “sudden” spike forces a board-level response. At CallMiner’s executive roundtable last week, senior leaders kept coming back to the same uncomfortable idea: when customers leave at scale, it’s often less about the product and more about what happens when they ask…