At a start-up office in Bengaluru, developers are fine-tuning AI chatbots that talk and message like humans. The company, LimeChat, has an audacious goal: to make customer service jobs almost obsolete. It says its generative AI agents enable clients to slash by 80% the number of workers needed to handle 10 000 monthly queries. “Once you…
A Reuters investigation has found that Meta Platforms has been using the names and likenesses of celebrities, including Taylor Swift, Scarlett Johansson, Anne Hathaway, and Selena Gomez, to create social media chatbots without their consent. Many of these chatbots were created by users with Meta’s own tools, but Reuters discovered that at least three, including…
Your customers are checking their WhatsApp messages multiple times a day. (Image: Cellfind) How many potential customers have you lost because they couldn’t reach you after hours? How often do your staff members spend their days answering the same basic questions over and over? Are your competitors responding to customer queries faster than you can…
Language technologies like generative artificial intelligence (AI) hold significant potential for public health. From outbreak detection systems that scan global news in real time, to chatbots providing mental health support and conversational diagnostic tools improving access to primary care, these innovations are helping address health challenges. At the heart of these developments is natural language…
