CEM Africa 2026 concluded at the Century City Conference Centre following three days of strong engagement across Africa’s customer experience community. The 14th edition welcomed 970 attendees from more than 260 companies across 20 countries, bringing together senior CX, customer service, marketing, digital, technology and transformation leaders alongside solution providers and industry partners. The event…
CEM Africa, Africa’s leading customer experience conference, has announced three internationally respected speakers who will take to the stage at CEM Africa 2026, taking place from 18 – 20 August 2026 in Cape Town. Bringing together senior leaders from customer experience, marketing, digital transformation, retail, customer service and business strategy, CEM Africa continues to attract…
CEM Africa returns to Cape Town this August with a clear focus: helping organisations build customer experiences that are smarter, more trusted and commercially stronger. Taking place from 18 to 20 August 2026 at the Century City Conference Centre, the 14th edition of CEM Africa brings together senior CX leaders, enterprise decision-makers and solution providers…
The one-day CEM Africa summit, hosted at the NH Hotel in Sandton, pairs hands-on customer experience workshops with the Customer Experience Africa Awards (CXA). The CEM Africa, Johannesburg Edition takes place on Thursday, 20th of November 2025 at the NH Hotel, Sandton, convening senior CX leaders for a full day of practical workshops, peer learning…
The CEM Africa Summit 2025 is set to redefine the future of customer experience (CX) by placing Artificial Intelligence (AI) at the heart of the conversation. With the rapid evolution of AI technologies, the summit will bring together thought leaders, innovators, and industry experts to explore how AI is transforming CX across industries such as…
