CallMiner CX report highlights AI’s rapid growth despite governance gaps
Generative and agentic AI are no longer experiments for most customer experience (CX) leaders. According to CallMiner’s 2025 CX Landscape Report, 96% of global customer experience and contact centre leaders believe implementing artificial intelligence (including generative and agentic AI) is key to their CX and contact centre strategies, up from 87% in 2024. That said,…