Businesses - eriinfo

Businesses invited to comment on release of SA’s draft financial education policy

eriinfo.com8 hours ago03 mins

South Africa has released a draft National Consumer Financial Education Policy for public comment, aiming to strengthen financial literacy and protect consumers from exploitation. Source: Pexels. The proposed framework seeks to improve decision-making, support financial well-being and co-ordinate efforts across the ecosystem in an increasingly digital economy while inviting stakeholders to contribute input before finalising…

Meet your AI assistant: MobiAgent set to supercharge BPO businesses

eriinfo.com1 week ago07 mins

MobiAgent is designed to work alongside humans. (Image source: 123RF) By now, most business owners are well aware of the simple maxim that if you’re not using AI, you’re getting left behind. The trickier question by far is how to get AI working for your business and adding measurable, traceable value – and digital telecommunications…

AI deployment helps businesses make decisions that count

eriinfo.com3 weeks ago06 mins

Azhar Said, chief data officer at Capitec. SA is leading the continent in AI adoption, and its banking sector is the highest-adopting segment in financial services – a position that carries both pride and responsibility, says Azhar Said, chief data officer at Capitec. Said will elaborate on these themes during his presentation at the ITWeb…

Customer Experience for Small Businesses: The Growth Blind Spot

eriinfo.com1 month ago013 mins

Small businesses don’t fail because they don’t work hard. They fail, plateau, or stay “small” because they run out of repeatable growth. One of the most underestimated blockers to scale is customer experience for small businesses, yet it is also one of the least measured drivers of growth. Often in the SME world, CX is…

Africa

Africa: From Enterprise to Impact – Supporting Women-Led Businesses Across South Sudan

eriinfo.com1 month ago011 mins

STORY HIGHLIGHTS Launched in 2023, the South Sudan Women Social and Economic Empowerment Project (SSWSEEP) is a four-year project funded by the World Bank and implemented by the Government through the Ministry of Gender, Child, and Social Welfare (MGCSW). SSWSEEP delivers business skills training, leadership coaching, and market linkage opportunities, along with financial support to…

Data democratisation without losing control: How Matillion, Maia, Intellinexus help businesses trust their data again

eriinfo.com2 months ago07 mins

Data democratisation has become one of the most talked about strategies in modern analytics, yet many organisations are discovering that simply giving people access to data does not automatically lead to better decisions. In fact, as businesses generate and store more information than ever before, the real challenge is no longer availability but confidence. Teams…

Why cybersecurity is becoming a competitive advantage for SA businesses

eriinfo.com3 months ago06 mins

Cybersecurity is undergoing a quiet but important shift in South African boardrooms: from a defensive cost centre to a strategic business enabler. That was the central theme of a recent TechCentral TCS+ podcast discussion featuring Vodacom Business acting executive head for cloud security Lukhanyo Zahela and KnowBe4 Africa senior vice-president for content strategy Anna Collard….

Cost vs value: Why future-focused businesses choose the right ERP system, not the cheapest option

eriinfo.com3 months ago09 mins

Rahana Vally, Director at Brilliant Link. (Image: Supplied) As organisations enter a new financial year in March, many finance and operational leaders are reviewing their technology landscape, weighing up whether their current systems can support growth, automation and smarter decision-making. For those considering a new ERP platform, the same pattern plays out repeatedly: the product…

TRUENAV highlights why cloud PBX isn’t always the best choice for businesses

eriinfo.com4 months ago07 mins

While cloud PBX solutions come with plenty of benefits, it is not always the right fit for your business. As businesses navigate the digital era, we’re seeing a notable shift towards cloud PBX communication solutions. TRUENAV, which positions itself as a leading South African provider of telecommunications solutions, highlights that while cloud PBX (private branch exchange)…

Businesses boost efficiency as Altron helps teams embed Copilot into daily operations

eriinfo.com5 months ago010 mins

AI has moved from theory to practice. It has slipped into everyday workflows, reshaped expectations and set a new standard for productivity. Microsoft 365 Copilot sits at the centre of this shift. It brings advanced AI into the tools people already trust: Word, Excel, PowerPoint, Outlook, Teams. The familiar becomes more powerful and work begins…