Nedbank tests next-gen self-service branches

Nedbank tests next-gen self-service branches

As digital banking accelerates, Nedbank is redesigning physical touchpoints rather than abandoning them altogether. Nedbank is testing a new hybrid banking model that combines self-service technology, digital on-boarding and human assistance in retail environments, as banks rethink the role of traditional branches. The big-five bank has introduced a pilot Client Connect Zone, with deployment into…

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Standard Bank branches are going cashless

Standard Bank branches are going cashless

Standard Bank’s Kabelo Makeke Standard Bank said on Tuesday that it is accelerating the shift to cashless branches as it adapts its physical network to changing customer behaviour and declining cash usage in parts of South Africa. In a statement, Standard Bank Personal and Private Banking (PPB) said more of its branches will become cashless…

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