South Africa’s GBS industry has created about 200 000 cumulative since inception in 2006. (Image source: iStock) Despite being a youth employment green shoot, South Africa’s global business services (GBS) sector is unlikely to reach 500 000cumulative jobs by 2030, as envisaged in the 2021 master plan. This is according to Reshni Singh, CEO of…
The ribbon cutting ceremony at Afrizan’s new contact centre. Afrizan People Intelligence BPO has opened a new contact centre in Cape Town, expanding its national footprint and creating employment opportunities for hundreds of young South Africans. The launch marks the next phase in the company’s rapid growth trajectory and strengthens its position as a high-performance…
The Eastern Cape province looks to solidify itself as a key contender in the business process outsourcing sector.
MobiAgent is designed to work alongside humans. (Image source: 123RF) By now, most business owners are well aware of the simple maxim that if you’re not using AI, you’re getting left behind. The trickier question by far is how to get AI working for your business and adding measurable, traceable value – and digital telecommunications…
