Sean Lewis and Dees Pillay stopped by the ITWeb TV Biz* studio to talk about the ways in which BCX is transforming how enterprises think about service management. From deflecting service desk tickets and automating everyday queries, to translating voice calls into insights and coaching tools, this is service reimagined from the inside out. #ITWebTVBiz…
Addis Ababa — The Ministry of Planning and Development has announced that the Second Africa Climate Summit (ACS2), set to take place in Addis Ababa from September 8 to 10, 2025, is expected to attract between 20,000 and 25,000 participants. The summit will be held at the Addis International Convention Center. ACS2 seeks to strengthen…
The 2025 Veuve Clicquot Bold Woman Award in South Africa has concluded by honouring two extraordinary women: Retang Phaahla, Co-founder and CEO of Setšong Tea Crafters, and Dr Phindile Cebekhulu-Msomi, Founder and CEO of Hazile Group. Now in its fourth year locally and 53rd globally, the Bold Woman Award celebrates visionary women who lead with…
Elon Musk’s artificial intelligence start-up xAI is rolling out Grok 4 just months after releasing its previous iteration, underscoring the frenetic pace of AI development. Flanked by members of the xAI team and clad in a leather jacket, the billionaire demoed the new bot via a video livestream early on Thursday. Available immediately, Grok 4…
ABUJA, Nigeria — President Joseph Nyuma Boakai, Sr. on Saturday positioned Liberia as a rising voice for regional integration and economic reform, calling on West African leaders to dismantle trade barriers and seize shared opportunities for growth and stability. Speaking at the inaugural West Africa Economic Summit (WAES) in Abuja, Nigeria, President Boakai delivered a…
South African thought-leaders and award-winning podcasters, John Sanei and Erik Kruger, have officially launched their book, Expansive, born out of their popular Expansive podcast that has a global community of listeners across the business, technology and personal development sphere. Just two weeks after its release date, Sanei and Kruger’s podcast hit number one in South Africa. This was…
Nice, France — “There is no climate action without ocean action,” President Hilda Heine of the Marshall Islands told reporters, as she and other representatives of Pacific island states reiterated that countries must honor their climate action agreements. “The ocean is bearing the brunt of our failure to address climate change and transition away from…
