With the ability to deliver exceptional customer experience (CX) becoming a crucial part of modern business strategy, many organisations are discovering that traditional customer service models no longer serve their needs adequately. Customers are now looking for immediate, personalised engagements on the channel of their choice. They expect service to be available on their terms…
Vodacom has launched its ambitious Summer 2025 specials, featuring a blend of aggressive data bundles, extended free access to premium streaming services, and a massive rewards program designed to make eight customers millionaires. The promotions cater to both prepaid and contract customers and are available until the end of February. Read: Sony ULT Field 5…
Starlink will comply with South African black economic empowerment legislation, is ready to launch services in the country and will spend R2.5-billion doing so, a company executive said on Tuesday. Ryan Goodnight, senior director in charge of market access at Starlink owner SpaceX, told the annual general meeting of South Africa’s Internet Service Providers’ Association…
Discovery Health is tapping into sleep tracking and optimisation as the next frontier in its “shared value” business model, which integrates offerings across health, banking and insurance. Speaking at an event at Discovery’s Sandton headquarters on Tuesday, Discovery Bank CEO Hylton Kallner said the financial services giant tapped into its 1.4 petabyte dataset to find…
Smartphone buyers eyeing this year’s upgrades may want to pause. A quiet but profound shift is looming in chip manufacturing: the move to 2-nanometre process technology. And next year’s flagship devices from Apple, Samsung and Honor could be the first to showcase it. For users, that could mean real gains in performance. More importantly, we…
Laila Lockhart Kraner stars as Gabby in Universal and Dreamworks Animations’ “Gabby’s Dollhouse: The Movie.” Universal | Dreamworks Animation A young girl named Gabby, alongside her menagerie of animated cat friends, is making the leap from streaming to the big screen. Universal and DreamWorks Animation’s “Gabby’s Dollhouse: The Movie” is the latest kid’s TV show…
When Hou Yujie isn’t convincing customers to rent traditional Chinese clothing for photos at the country’s famous Forbidden City, she and her friends are checking stocks. Hou recently put 10% of her money in the market. In just a few days, she earned one month’s salary — and she’s thrilled. “Interest rates for bank deposits…
Maski, a South African-built WhatsApp-based AI tutor for students in grades 1 to 12, has surpassed the 100 000-user mark just six months after the platform launched in March. It was built by Bytefuse in collaboration with textbook publisher Maskew Miller Longman. The two companies believe Maski’s AI foundations make it appropriate for individualised learning…
New research from Clean Air Task Force (CATF) explores how different timelines for achieving net-zero emissions could shape Africa’s energy, land, water, and development future. The study, Exploring Net-Zero Emissions Pathways for Africa Across Different Timelines , uses the Global Change Analysis Model (GCAM) to examine how various levels of climate ambition affect the continent’s…
Dakar — Winnie Wambui leans forward on the panel stage, microphone in hand, scanning the room until she spots a raised hand. Everyone in the room wears headphones, each voice isolated so that discussions don’t clash with sessions in adjacent halls. A question cuts through: how did a student science project become a commercial business?…
