A Texas candy company ditched artificial dyes before RFK Jr.’s tenure. It was a sticky process.

A Texas candy company ditched artificial dyes before RFK Jr.’s tenure. It was a sticky process.

Natural dyes, which are derived from plants, produce, spices and minerals, have not been scrutinized as closely by researchers for their health impact or the potential for contamination, experts say. They are also not subject to the same stringent testing requirements as synthetic dyes. That has raised concerns among some food experts and consumer advocates…

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Africa’s CX ecosystem should embrace a future with artificial emotional intelligence

Africa’s CX ecosystem should embrace a future with artificial emotional intelligence

Qaalfa Dibeehi, managing partner, Human2outcome. Artificial intelligence (AI) continues to advance, with developments now extending beyond emotion recognition to emotional engagement with humans. This field, called artificial emotional intelligence (AEI), is becoming increasingly relevant for customer experience (CX) professionals seeking to improve customer interactions. This is according to Qaalfa Dibeehi, managing partner at Human2outcome, who…

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Zuckerberg bets big on artificial general intelligence

Zuckerberg bets big on artificial general intelligence

Mark Zuckerberg Mark Zuckerberg, the billionaire CEO of Meta Platforms, is setting up a team of experts to achieve so-called “artificial general intelligence” (AGI), or machines that can match or surpass human capabilities, Bloomberg News reported on Tuesday. Zuckerberg is building the new AI team in tandem with a reported investment of over US$10-billion in…

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