Something happens when machines get smarter: we start craving the human touch. Across industries, customer experience (CX) is being reshaped by automation, AI and data. Businesses are rushing to keep up with customers who want instant responses, seamless transitions across channels and service that remembers who they are. However, there is a danger in the…
Fraudsters are increasingly using generative AI to perpetrate cyber scams. Google has become the latest company to fall victim to cyber criminals increasingly using artificial intelligence (AI) to bypass security measures and trick users with highly-realistic documents that install malware on networks. This Google attack, following a similar incident targeting Microsoft SharePoint servers globally, was…
WomHub explores new ways to tackle challenges at the intersection of gender and STEM. Naadiya Moosajee, an engineer turned entrepreneur who supports women in science, technology, engineering, mining and manufacturing, has reached more than 150 000 women and girls in over 30 countries through her various programmes, she said in an interview with ITWeb. WomHub,…
