Africas - eriinfo

Africa’s CX ecosystem should embrace a future with artificial emotional intelligence

eriinfo.com1 year ago06 mins

Qaalfa Dibeehi, managing partner, Human2outcome. Artificial intelligence (AI) continues to advance, with developments now extending beyond emotion recognition to emotional engagement with humans. This field, called artificial emotional intelligence (AEI), is becoming increasingly relevant for customer experience (CX) professionals seeking to improve customer interactions. This is according to Qaalfa Dibeehi, managing partner at Human2outcome, who…

Africa’s Vulnerable to Bear Brunt of UK Foreign Aid Slash

eriinfo.com1 year ago01 mins

The UK government revealed details of its plans to cut foreign aid, with support for children’s education and women’s health in Africa facing the biggest reductions. In February, the government announced that it would cut foreign aid by 40% – from 0.5% of gross national income to 0.3% – to increase defence spending to 2.5%. The Foreign…

Africa

Africa: Malawi Among Africa’s Most Food Self-Sufficient Nations – New Global Study Reveals

eriinfo.com1 year ago07 mins

Malawi has been ranked among the top 50 most food self-sufficient countries in the world, according to a groundbreaking study published in the journal Nature Food in May 2025. The study, which assessed 186 countries based on their ability to feed their populations across seven major food groups, placed Malawi alongside seven other African nations…

Africa

Africa: Structural Reforms Viable Solutions for Africa’s Growing Dev’t Needs – Uneca

eriinfo.com1 year ago06 mins

ADDIS ABABA — Africa must implement structural reforms, expanding domestic resource mobilization, fostering regional value chains, and cutting raw commodity exports, as foreign aid is unsustainable for meeting growing development needs, UNECA emphasized. A high-level session, held in New York on July 21, 2025, on the margins of the 2025 UN High-level Political Forum on…

Africa

Africa: Could Old Alliances Bridge West Africa’s Security Cooperation Gaps?

eriinfo.com1 year ago010 mins

The politically neutral Conseil de l’Entente could revive urgently needed security partnerships among Sahel and coastal states. Security and economic cooperation in West Africa was dealt a blow by the withdrawal of Mali, Burkina Faso and Niger from the Economic Community of West African States (ECOWAS) in January. The three countries are governed by coup…

Africa

Africa: Digital Fair to Empower Next Generation of Africa’s Digital Workforce

eriinfo.com1 year ago04 mins

To empower and elevate Africa’s digital workforce, The Digital Professional Fair is set to debut in Lagos. The three-day event which will be held in August 11 to 13 August, will gather emerging talents, freelancers, and established professionals in the digital space. The convener, who is a technology advocate, Tutu Adetunmbi, said: “This inaugural event…

Africa’s Minerals Are Being Bartered for Security – Why It’s a Bad Idea

eriinfo.com1 year ago010 mins

A US-brokered peace deal between the Democratic Republic of Congo (DRC) and Rwanda binds the two African nations to a worrying arrangement: one where a country signs away its mineral resources to a superpower in return for opaque assurances of security. The peace deal, signed in June 2025, aims to end three decades of conflict…

Africa

Africa’s Finest Karatekas Arrive Abuja for 2025 Championship

eriinfo.com1 year ago03 mins

No fewer than 1,000 athletes and officials from 31 countries have begun to converge on Abuja, Nigeria’s capital, for the 2025 African Karate Championships. At a press conference held yesterday at the media center of the Moshood Abiola National Stadium, the President of the Karate Federation of Nigeria (KFN), Hon. Silas Agara, revealed that all…

Africa

Africa: ‘Bet On Youth’ to Realise Africa’s Digital Potential, UN Deputy Chief Says

eriinfo.com1 year ago05 mins

Digital innovation and technology remain underfunded and underdeveloped across Africa, according to a report on Africa’s development which was discussed at the General Assembly on Monday. In 2024, only 34 per cent of women and 45 per cent of men on the continent used the internet, compared to global averages of 65 and 70 per…

Why South Africa’s real tech leaders choose TechCentral

eriinfo.com1 year ago04 mins

In the fast-evolving South African media landscape, identifying a platform that truly resonates with the country’s influential business and technology decision makers is paramount for any organisation seeking to connect with this crucial audience. While various outlets vie for attention, TechCentral stands head and shoulders above the rest – the indispensable business platform for those…