A recent experience with a client in one of their franchised branches stood out for me for one reason. The service felt remarkably consistent. It was professional, friendly, helpful and aligned no matter who I dealt with, almost as though every employee had come from the same mould. What made it more surprising was the…
A dedicated customer service management system is invaluable. (Image source: 123RF) There is a saying that customers may forget what you sold them, but they never forget how you made them feel. In today’s competitive business environment, products can be copied, prices can be matched and technology evolves rapidly. Exceptional customer service, however, remains one…
2,500 passes since Spain’s last World Cup goal – key stats as Cape Verde earn point Veteran goalkeeper Vozinha stars and Spain reach 2,500 passes since their last World Cup goal – the key stats as debutants Cape Verde secure a memorable point in Atlanta. 3 days ago
Egypt head coach Hossam Hassan hailed the team’s steady development after the Pharaohs earned an impressive 1-1 draw against Belgium in their opening FIFA World Cup match on Monday. Facing one of the tournament favourites, Egypt produced an impressive display, creating several chances before and after Belgium’s equalizer. The performance was not a surprise but…
Are foreigners ‘bleeding’ South Africa’s Road Accident Fund ‘dry’? Numbers don’t back the claim Collins Letsoalo, then RAF chief executive, made the claim initially and it was repeated by fund spokesperson McIntosh Polela before spreading widely, but the fund itself told Africa Check it had “no information” about the origin of the figure. The amount…
Kinshasa, Congo — Two separate boat accidents this week in northwestern Congo killed at least 193 people and left scores missing, authorities and state media reported Friday. The accidents happened on Wednesday and Thursday, about 150 kilometers apart in the Equateur province. One boat with nearly 500 passengers caught fire and capsized Thursday evening along…
Former New York City Mayor Rudy Giuliani sustained several injuries including a spinal fracture in a car accident Saturday evening, according to Michael Ragusa, who identified himself as the head of Giuliani’s security. Ragusa said in a statement posted to X on Sunday that Giuliani’s vehicle “was struck from behind at high speed” on a…
