why AI voice agents fail South Africans

why AI voice agents fail South Africans

South African businesses are rolling out AI voice agents at speed. Most of those agents were built in the US. They sound American, “think” in English and process calls through servers on the other side of the world. Researchers at the University of Cape Town say the problem goes deeper than anyone selling a product…

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Smartphone gap keeps African women offline

Smartphone gap keeps African women offline

Africa’s rural communities face the largest disparities, with mobile internet gender gaps significantly wider outside urban centres. (Image created using ChatGPT) More than 810 million women across low- and middle-income countries (LMICs) remain offline, with Sub-Saharan Africa recording one of the world’s widest mobile internet gender gaps. According to the GSM Association’s (GSMA’s) Mobile Gender…

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MTN’s first AI target? Itself

MTN’s first AI target? Itself

Charles Molapisi MTN Group is targeting R30-billion in “value creation” from AI over the next three to five years, with roughly half expected to come from using AI to run the business more cheaply and the balance split between consumer and business applications. Setting out the plan at the group’s capital markets day on Wednesday,…

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Africa: AI Regulation in Africa – Why Copying the European Model Won’t Work

Africa: Kenya Wins International Cooperative Alliance Africa Top Seat

Nairobi — Co-operative Bank Holdings and the Co-operative Alliance of Kenya (CAK) Chair McLoud Malonza has been elected as the Chairperson of the International Cooperative Alliance – Africa (ICA-Africa). ICA-Africa is a regional arm of the International Cooperative Alliance, founded in 1968, bringing together more than 50 cooperative organizations across 21 African countries. Malonza secured…

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