The gap between AI hype and CX reality is widening

The gap between AI hype and CX reality is widening

Tech companies are under intense pressure. Renewals are harder to secure, customers expect instant solutions and AI-native competitors are moving fast. Customer experience and customer success teams are tackling more complex interactions than ever – whilst being told to do more with less. Yet, according to the latest CallMiner CX Landscape Report, a paradox is…

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Lithium prices soar after Zimbabwe suspends exports

Lithium prices soar after Zimbabwe suspends exports

Dado Ruvic/Reuters Lithium prices in China surged on Thursday after Zimbabwe suspended raw mineral exports, sparking concerns over supply disruptions, at a time when growing energy storage demand is projected to drive a boom in the market. The most traded lithium carbonate contract on the Guangzhou Futures Exchange jumped 6.07% to C¥178 020 (US$26 043.45) a metric…

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1Nebula launches high-agility FinOps accelerator for cloud-native companies

1Nebula launches high-agility FinOps accelerator for cloud-native companies

OneView Cloud complements the flagship OneView product. 1Nebula, a pioneering South African Microsoft solutions partner with a 30-year track record, SaaS and managed services company, has extended its portfolio with the launch of OneView Cloud – a streamlined version of its trusted OneView total ICT management solution. OneView Cloud is a standalone cloud-native SaaS offering…

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Nvidia beats again – but Wall Street has stopped cheering

Nvidia beats again – but Wall Street has stopped cheering

Dado Ruvic/Reuters Chip maker Nvidia posted better-than-expected results for the January quarter on Wednesday and forecast current-quarter revenue above market estimates, betting on Big Tech’s unabated spending on its AI processors. But its stock traded flat after hours, as investors, used to solid revenue beats from the company for 14 straight quarters, were likely disappointed…

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SA enterprises look to GenAI to ease budget constraints

SA enterprises look to GenAI to ease budget constraints

Amantha Naidoo, executive MD of NTT Data South Africa. (Image: supplied) South African businesses are increasingly turning to generative AI (GenAI) to tackle operational inefficiencies, as they face growing pressure to do more with fewer resources, amid budget constraints. The technology, once considered experimental, is now being deployed to solve real-world business problems. This is…

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The data sovereignty paradox

The data sovereignty paradox

Data sovereignty has become a top boardroom issue. Regulators demand it, customers expect it, and CIOs and chief technology officers are tasked with delivering it. The assumption is simple: if your data resides locally, under your jurisdiction, you control it. However, as explored in episode 5 of Altron’s Local Logic podcast series — in which…

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Parly committee backs payroll reform measures

Parly committee backs payroll reform measures

The Parliamentary Portfolio Committee on Public Service has welcomed allocations to support the modernisation of government’s payroll system. Parliament’s Portfolio Committee on Public Service has stated it supports government’s pronouncements on payroll reform measures that put technology at the forefront. This, after National Treasury said it will allocate funds to modernise government’s payroll system and…

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