Business Insider’s reporter sat in economy and business class for long-haul flights.
I flew business class on an Air New Zealand flight from Los Angeles to Auckland. Nine months later, I was on a 12-hour flight from Denver to Tokyo in United’s economy cabin.The two flights couldn’t have been more different. Take a look.
In the summer of 2022, I hopped on an Air New Zealand flight to Auckland, New Zealand.
In the spring of 2023, I was off to Tokyo. This time on United Airlines.
Deciding whether to spend money on a cabin class upgrade or in your destination can be tough for travelers. Take a look at how the two cabins compare.
A few years ago, I thought flying — no matter the cabin — was a similar experience. Everyone was boarding the same plane, suffering in the same low-humidity cabin, and eating bland airplane food.
Business Insider’s reporter on an economy flight.
Monica Humphries/Business Insider
Then, in June 2022, I took my first business-class flight from Los Angeles to Auckland. Nearly nine months later, I hopped on a long-haul economy flight from Denver to Tokyo.
The reporter in her business-class seat on an Air New Zealand long-haul flight.
Monica Humphries/Business Insider
After those 12-hour flights, my entire perspective of airplane cabins — and the value of an upgrade — changed.
Side-by-side images of Air New Zealand’s business-class cabin and United’s economy cabin.
Monica Humphries/Business Insider
Unsurprisingly, the biggest difference I spotted was the price. In 2022, a one-way business-class flight to Auckland on Air New Zealand was about $4,500. Today, that cost is closer to $6,000
A screenshot of a one-way business-class ticket on Air New Zealand.
Air New Zealand
Business Insider received a media rate for the round-trip flight to Auckland.
Meanwhile, my round-trip ticket to Tokyo was less than $2,500 through United Airlines. Today, you can find flights under $2,000. I could’ve flown to and from Tokyo twice for the same price as my one-way business-class ticket.
A screenshot of a United economy flight to Tokyo.
United
When it came to the actual experience, the perks of business class started long before I boarded the plane.
The reporter at the Star Alliance Lounge at Los Angeles International Airport.
Monica Humphries/Business Insider
My business-class Air New Zealand ticket granted me access to Los Angeles International Airport’s Star Alliance Lounge.
The entrance to the Star Alliance Lounge at Los Angeles International Airport.
Monica Humphries/Business Insider
There, I dined on a bowl of ramen, scarfed down plates of salad, and sipped on Champagne. The food and alcohol were included with access to the lounge, so I didn’t spend a dollar on my meal.
A bowl of ramen from an airport lounge.
Monica Humphries/Business Insider
With the economy flight, I didn’t have lounge access. Instead, I spent hours in the airport terminal. I paid nearly $8 for a coffee and opted for snacks I packed from home.
Business Insider’s reporter packed her own snacks for her economy flight.
Monica Humphries/Business Insider
For my business-class flight, representatives in the lounge announced when boarding started.
A representative at the entrance to the Star Alliance Lounge at Los Angeles International Airport.
Monica Humphries/Business Insider
For economy, muffled announcements were made over the airport’s intercom system, and I kept a close eye to ensure I didn’t miss my boarding call.
The reporter’s gate for her United flight to Tokyo.
Monica Humphries/Business Insider
My business-class ticket meant I was the first one to board the plane.
Business Insider’s reporter entered a nearly empty jet bridge when she boarded the Air New Zealand flight.
Monica Humphries/Business Insider
I stepped onto a nearly empty plane and had a short walk to my seat. After I was settled, a flight attendant offered me a glass of Champagne.
A glass of sparkling wine at the reporter’s business-class seat.
Monica Humphries/Business Insider
In economy, I was one of the last passengers to board.
Business Insider’s author at the back of the boarding line for her economy flight.
Monica Humphries/Business Insider
Once on the plane, I was handed an alcohol wipe instead of bubbly and walked the entire length of the aircraft to row 50.
Economy class on a long-haul United flight to Tokyo.
Monica Humphries/Business Insider
When it came to the physical seats, there were major differences.
Economy seats on a United flight to Tokyo.
Monica Humphries/Business Insider
My business-class seat felt massive. Beyond two armrests, I had a TV screen, a large tray table, and a footrest with enough space to stretch my legs.
Business Insider’s reporter could stretch out her legs in business class.
Monica Humphries/Business Insider
My economy seat, by comparison, was small. My tray table had hardly enough room for my laptop, and my legs couldn’t comfortably stretch.
The reporter’s legs bumped against the seat in front of her.
Monica Humphries/Business Insider
I also didn’t have the same luxury of reclining. In business class, I could recline without impeding anyone’s space since the seats were positioned away from other passengers.
In business class, Business Insider’s author could recline far back.
Monica Humphries/Business Insider
Reclining in economy meant I was taking someone else’s personal space.
The economy cabin on a United flight from Denver to Tokyo.
Monica Humphries/Business Insider
Both seats came with amenities. In business class, I had over-the-ear headphones, toiletries, a water bottle, a blanket, and a pillow.
Each passenger received a bag of toiletries on the flight.
Monica Humphries/Business Insider
In economy, I had a blanket, pillow, and headphones in my seat.
The blanket and pillow economy passengers received on a long-haul United flight.
Monica Humphries/Business Insider
The biggest perk was that my business-class seat could lie flat. After dinner service, flight attendants stopped by with extra blankets and pillows and transformed my seat into a bed.
After dinner, flight attendants stopped at each seat to convert it into a bed.
Monica Humphries/Business Insider
As for the food and drinks, this was drastically different, too.
Side-by-side images of the breakfast on an economy flight versus a business-class trip.
Monica Humphries/Business Insider
I could order endless liquor, wine, beer, and soda in business class.
The reporter’s gin and tonic on a business-class flight.
Monica Humphries/Business Insider
In economy, I had to pay for liquor. I did receive glasses of complimentary wine, though.
The reporter’s red wine in a plastic cup on an economy flight.
Monica Humphries/Business Insider
My dinner in business class felt like fine dining. I had cloth napkins, metal cutlery, and ceramic plates. A flight attendant stopped by and offered me three choices of warm bread and a little tray of salt, pepper, and olive oil.
The reporter’s first-course meal on her Air New Zealand flight.
Monica Humphries/Business Insider
I also had a menu of choices, which included Alaskan cod and roasted chicken.
The menu on the Air New Zealand business-class flight.
Monica Humphries/Business Insider
Meanwhile, there wasn’t a menu in economy. On my flight to Tokyo, I could choose between chicken and veggies. When I lifted the foil, I discovered a vegetable stir-fry.
The veggie option on a United economy flight.
Monica Humphries/Business Insider
The bathrooms in the cabins were similar in size and design. Air New Zealand’s business-class restroom had decorative wallpaper.
The bathroom on the Air New Zealand flight.
Monica Humphries/Business Insider
United’s bathroom lacked that touch. Besides that, the toilets and sinks were comparable.
The reporter in the bathroom on the economy flight.
Monica Humphries/Business Insider
When the plane touched down in Auckland, I was one of the first passengers off.
Passengers on a business-class flight get their bags from the overhead bins.
Monica Humphries/Business Insider
When I landed in Tokyo, I had to wait an extra 15 minutes before disembarking from the plane — as the last to board, I was the last to disembark.
Business Insider’s reporter had to wait for other passengers to get off the plane.
Monica Humphries/Business Insider
Ultimately, the perks of business class changed the way I viewed luxury travel. But those luxuries come at a price.
Business Insider’s reporter sat in economy and business class for long-haul flights.
Monica Humphries/Business Insider
