A dedicated customer service management system is invaluable. (Image source: 123RF) There is a saying that customers may forget what you sold them, but they never forget how you made them feel. In today’s competitive business environment, products can be copied, prices can be matched and technology evolves rapidly. Exceptional customer service, however, remains one…
Mitel Workflow Studio has been named winner of the “Remote Work Tech Innovation of the Year” award in the 7th annual RemoteTech Breakthrough Awards, the business communications company has announced. Run by RemoteTech Breakthrough, an independent market intelligence organisation, the awards recognise the technology companies, products and services that empower remote work and distributed teams…
Pick n Pay is introducing a generative AI shopping companion named “Penny” into its asap! on-demand delivery app. Built on Google’s Gemini models, the feature is scheduled to roll out to select users starting Monday, 6 July 2026, before reaching all asap! customers in the subsequent weeks. The retailer is billing the update as South…
In this episode of ITWeb TV, Warren Mande, MD of Netstar, talks about how the company is using artificial intelligence to recover stolen vehicles as well as how the Altron subsidiary is making use of the vast amounts of data it collects. #Netstar #FleetTelematics #AI Artificial intelligence (AI) has become one of the most powerful…
Graduate unemployment hit 12.2% in the first quarter of 2026 as South Africa’s job market tightened. Yet universities and employers agree the problem is not a lack of qualifications but a mismatch between what graduates have and what workplaces need. Statistics South Africa’s Q1 2026 Quarterly Labour Force Survey showed the official unemployment rate rising…
Sony has announced a historic restructuring of its gaming ecosystem, confirming that PlayStation will transition entirely to a digital-only distribution model. Production of physical game discs will be permanently discontinued starting January 2028, after which all new PlayStation titles will be sold exclusively via digital downloads and retail product keys. Read: Rocket Lab acquiring Iridium…
AARTO is set to be implemented in another 69 municipalities this month. (Image: RTIA, redrawn by GenAI) The South African Local Government Agency (SALGA) on Wednesday lost a court bid in the Pretoria High Court to stop the rollout of the Administrative Adjudication of Road Traffic Offences (AARTO) programme. This clears the way for phase…
South Africa’s private sector returned to marginal growth in June as easing price pressures helped offset a second straight monthly decline in output and new orders, a business survey showed on Friday. The S&P Global South Africa Purchasing Managers’ Index (PMI) rose to 50.5 in June from 49.6 in May, a survey by S&P Global…
The Gautrain Management Agency (GMA) is expanding its footprint in the urban-mobility sector with plans to launch its own dedicated e-hailing service, Gau Express, this October. The move positions the state-owned commuter rail operator as a direct competitor to private ride-hailing giants like Uber and Bolt, aiming to solve a critical logistical bottleneck for local…
Maureen Costello, VP for UK, Ireland and Sub-Saharan Africa at Google Cloud, with Discovery founder and group CEO Adrian Gore. Google’s Johannesburg Cloud Region is expected to contribute $90.6 billion (R1.7 trillion) in additional gross economic output and support almost 315 000 jobs in SA by 2030. This, as African businesses accelerate the adoption of…
