Companies, including South African firms, are pouring money into customer service chatbots, but their customers are increasingly going elsewhere for help. New research from Gartner has found that customers are about three times more likely to turn to third-party generative AI tools than to a company’s own chatbot when trying to resolve a service issue….
A study conducted by Altron Digital Business (ADB) found that a staggering 88% of South African employees agree that technology enables them to do their best work. ADB concluded the benchmark study, focusing on how employees experience technology across eight major institutions in the financial services industry. The Employee Technology Experience Index (TEXI) measured employee…
Dino Berardelli, account executive for Africa and emerging markets at Rubrik. Cyber resilience may be a strategic priority in boardrooms, but a gap persists between mandate and operational reality, according to leadership at zero trust data security firm Rubrik. Rubrik hosted a roundtable discussion on cyber resilience at the 2026 CISO Retreat, a by-invite-only event organised…
Buried in the Public Service Commission’s investigation report into the State IT Agency (Sita), which has been provided to TechCentral, is a finding whose implications neither communications minister Solly Malatsi nor PSC chairman Somadoda Fikeni drew on when they released it in Pretoria on Monday: the instability that hollowed out the agency did not start…
South Africa bucked a trend seen across Africa, with a three-fold increase in iGaming fraud. (Image created by GenAI) South Africa’s know-your-client (KYC) and anti-money-laundering (AML) tools are seen as fragmented, as the country experiences a three-fold surge in iGaming fraud. This, even though the country was taken off a global financial watchdog’s greylist last…
Capitec built its position on a bet most of the banking industry declined to make: that a customer who is poor today will be valuable in five to seven years, if their financial life develops normally. By then their income will have grown, they will have a credit history – and they will trust the…
South African card-linked instalment platform Float has expanded to the UK. South African card-linked instalment platform Float has launched its service in the UK, backed by the UK government’s global entrepreneur programme. Launched in SA in 2021, Float enables consumers to split any purchase into up to 24 interest-free and fee-free monthly instalments, using the…
Mobile customer engagement is undergoing its most significant shift since the rise of smartphones. For years, businesses relied on SMS, e-mail and call centres to manage customer interactions. Then came apps, mobile websites and push notifications – each adding value, but also complexity. Today a new frontier is emerging, driven not by new devices but…
While Apple enthusiasts await a foldable iPhone, Samsung is moving to cement its market dominance at its upcoming Galaxy Unpacked event, scheduled for July 22, 2026, in London. While official event teasers broadly promise “innovations that build on leadership in foldables,” supply chain leaks point to a historic shift: Samsung may debut two distinct versions…
Communications and digital technologies minister Solly Malatsi. Communications minister Solly Malatsi has touted automated processes across the State Information Technology Agency (SITA) to reduce risks and minimise indiscretions. This, after the Department of Communications and Digital Technologies (DCDT) and Public Service Commission (PSC) this week released the findings of an investigation into governance, irregular procurement…
