The business process outsourcing industry is no stranger to transformation. From offshore outsourcing to automation, the ground has never stopped shifting. But with the rise of generative artificial intelligence, the pressure is no longer just about operational efficiency, it’s about long-term relevance. But how do BPOs shift from being seen as transactional service providers to…
Waseem Bhamjee, Support Technician at Duxbury Networking. Good wireless isn’t guesswork but requires careful planning. Before a single access point goes on a wall or a mast, we map the space, listen to the radio environment and test how real users will experience the network. That’s the difference between WiFi that “mostly works” and WiFi…
Maziv CEO Dietlof Mare Maziv, the fibre network operator in which Vodacom is buying a 30% co-controlling stake, wants to connect the more than 8 000 cellular base stations in South Africa that are not already connected to fibre infrastructure. CEO Dietlof Mare told Digital Council Africa’s Conext Digital Infrastructure Investment Summit in Sandton on Thursday…
Javvad Malik, Lead CISO advisor at KnowBe4. The human element remains a key factor in cyber security breaches, with industry reports attributing up to 90% of incidents to human action or error. Mitigating human risk requires new approaches to human risk management (HRM), in which organisations systematically identify, measure and mitigate human-derived risk through a…
Valdene Reddy JSE CEO Leila Fourie is to retire early next year after nearly six-and-a-half years at the helm and will be succeeded by the head of the bourse’s capital markets, Valdene Reddy, the group said on Thursday. Reddy’s appointment is effective from 1 April 2026, it said in a statement. She has been with…
AARTO may have the opposite effect to what was intended. (Source: Freepik.) Motorists could lose their driver’s licences when the Administrative Adjudication of Road Traffic Offences Act (AARTO) rolls out nationally, not because they’re dangerous drivers, but because critical technological flaws leave the system vulnerable to errors, corruption and outdated data. “I feel that the…
Google has launched a new AI platform for business customers called Gemini Enterprise, as the tech giant ramps up efforts to capture more corporate clients with its artificial intelligence tools. Gemini Enterprise will be powered by the company’s most advanced AI models, and will act as a conversational platform where employees can chat with their companies’…
FlySafair sees digitisation as a powerful tool to reduce inefficiencies and delays. (Photograph by: Lesley Moyo) Low-cost airline FlySafair has placed technology at the centre of its operations, using digital tools such as artificial intelligence (AI) to streamline processes, cut costs, and improve the passenger experience. This is according to Kirby Gordon, chief marketing officer…
Elon Musk When Tesla directors offered Elon Musk the biggest executive pay package in corporate history in September, it reassured investors that he would have to achieve the equivalent of “Mars-shot milestones” to earn US$878-billion (R15-trillion) in Tesla stock over 10 years. The board’s proposal said Musk would have to “completely transform Tesla and society…
James Hickman, AWS country manager, South Africa. The SOLA Group has achieved early commercial operations for the Springbok Solar Power Project, Africa’s first multi-buyer, energy wheeling facility and the company’s most significant project to date. Delivered ahead of schedule, the 195MW solar photovoltaic plant marks a major milestone in large-scale renewable energy procurement and a…
