Is your CX customer ready? Customer experience has entered an exciting new phase. Technology is now delivering real, practical benefits for both organisations and customers – not through hype, but through better design, smarter integration and clearer intent. The biggest winners are customers, who benefit from faster resolution, clearer communication and more consistent service –…
People often think of a heatwave as a temporary event, a brutal week of sun that eventually breaks with a cool breeze. But as the climate changes globally, in parts of Africa, that level of heat is becoming a permanent part of the weather. Research shows Africa’s exposure to dangerous heat is rising rapidly. Until…
Listen to this article | 3 mins info A court in Hong Kong has sentenced pro-democracy media tycoon Jimmy Lai to 20 years in jail following his conviction under a sweeping national security law imposed by Beijing. A summary document by the court on Monday said 18 years of Lai’s sentence should be served consecutively to the…
Image: Reuters Alphabet is taking on OpenAI with a gusto that underscores Wall Street’s perception that the Google parent is the leader in AI, a turn of events from a year ago when investors thought it was badly lagging behind rivals and punished its stock. Alphabet executives struck a more confident tone on the company’s…
Bird’s-eye view of central Tokyo including Tokyo Tower at sunrise hours. Vladimir Zakharov | Moment | Getty Images Japanese stocks jumped to a record high Monday, leading gains in the region after Japanese Prime Minister Sanae Takaichi won a landmark election victory. The ruling Liberal Democratic Party captured a two-thirds supermajority in the 465-seat lower…
Nominate for the Wired4Women Top Tech Student Award. Openserve is proudly sponsoring an award that celebrates exceptional female achievers at tertiary academic level – the Wired4Women Top Tech Student Award. ITWeb Brainstorm, in partnership with the Wired4Women Tech Forum and supported by Telkom, is running its third annual Wired4Women Awards. Across 13 categories, the programme…
MILAN — Two days and 11 skaters into figure skating’s team event, the United States’ gold-medal hopes hinged on one final skater. Follow along for live updates Ilia Malinin, who at only 21 years old had already earned a world championship and developed an ability to pull off tricks no other man in history had…
Apple is preparing to allow voice-controlled AI apps from other companies in CarPlay, Bloomberg News reported on Friday, citing people familiar with the matter. The change represents a strategic shift for Apple, which until now has only allowed its own Siri assistant as a voice-control option. With this move, users will be able to query…
Aerial footage showed the extend of floods in Spain after a series of storms hit the Iberian Peninsula. Storm Marta hit Spain on Saturday, bringing more rain to the region, as it was still recovering from Storm Leonardo. In Córdoba, drone footage showed flooded olive trees as Spanish farmers warned of the millions of euros…
Is your business paying too much for e-mail in 2026? When entrepreneurs think about getting online, building a website is usually the first step. And yes – that matters. But one of the smartest first moves is often much simpler: a professional e-mail address that matches your domain. In 2026, there’s a new (and very…
