why AI voice agents fail South Africans

why AI voice agents fail South Africans

South African businesses are rolling out AI voice agents at speed. Most of those agents were built in the US. They sound American, “think” in English and process calls through servers on the other side of the world. Researchers at the University of Cape Town say the problem goes deeper than anyone selling a product…

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Smartphone gap keeps African women offline

Smartphone gap keeps African women offline

Africa’s rural communities face the largest disparities, with mobile internet gender gaps significantly wider outside urban centres. (Image created using ChatGPT) More than 810 million women across low- and middle-income countries (LMICs) remain offline, with Sub-Saharan Africa recording one of the world’s widest mobile internet gender gaps. According to the GSM Association’s (GSMA’s) Mobile Gender…

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