Telviva launches Viva, a digital agent built for South African businesses

Telviva launches Viva, a digital agent built for South African businesses

Telviva CEO David Meintjes Telviva, a provider of cloud-based unified communications, has launched Viva, an intelligent voice and text-based digital agent designed to make enterprise-grade AI practical, affordable and accessible for South African businesses. Built and hosted locally, Viva is the next step in Telviva’s work on business conversations, changing how companies route interactions and…

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Can you trust the AI speaking to your customers?

Can you trust the AI speaking to your customers?

AI is rapidly becoming part of everyday customer interactions. Whether you are speaking to your bank, insurer, healthcare provider or retailer, there is an increasing chance your first conversation is with AI. As businesses adopt AI voice agents, one question becomes more important than any other: can you trust the AI that is speaking to…

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