Churn rarely arrives with a bang. It builds quietly, interaction by interaction, until a “sudden” spike forces a board-level response. At CallMiner’s executive roundtable last week, senior leaders kept coming back to the same uncomfortable idea: when customers leave at scale, it’s often less about the product and more about what happens when they ask…
Tangier, Morocco — Relying on foreign aid is bad for Africa’s health and it must stop if the continent is to enjoy health security. This was the collective view of government and corporate leaders meeting at the 58th session of the Conference of African Ministers of Finance, Planning and Economic Development in Tangier hosted by…
Africa’s health systems amid global aid contraction Key findings On average across 38 surveyed countries, health ranks as the most important problem that Africans want their governments to address, overtaking unemployment at the top of citizens’ policy agenda. Seven in 10 Africans (70%) say their governments should ensure that all citizens have access to adequate…
The Cuban government said late Thursday it has pardoned and released 2,010 prisoners, a sweeping move that comes as the island nation grapples with intense pressure from the Trump administration, including an oil blockade that — until recently — cut off fuel shipments. Calling it a “humanitarian and sovereign gesture,” Cuba’s Embassy in the U.S….
AGSA audit outcomes uncover R12.1 billion-worth in ICT project issues. (Image source: 123RF) While technology is often touted as a transformative force, national and provincial governments continue to face significant challenges in ICT implementation. A report by the Auditor-General of South Africa (AGSA) has identified barriers to achieving digital transformation goals, noting that many of…
An estimated 1,800 African men (17 South African, 272 Ghanaian, and over 1,000 Kenyan) have reportedly signed contracts to work in Russia as drivers, security guards, and other civilian jobs only to find themselves shipped off to the frontlines of Russia’s war against Ukraine. Countries across the continent are experiencing increased backlash from families who…
Four Toddlers Stabbed to Death at Nursery School in Uganda Four young children, aged about two and three, were brutally stabbed and killed at a nursery school in Kampala. The three boys and one girl died instantly. Kampala Metropolitan Police spokesperson Racheal Kawala said the suspect, identified as Christopher Okello Anyu, has since been…
EXPLAINER The US-Israel war on Iran hit century-old medical research centre the Pasteur Institute and a bridge near Tehran. Published On 3 Apr 20263 Apr 2026 The United States and Israel are widening their attacks on Iran, hitting infrastructure in and around the capital, as Washington ramps up pressure on Tehran and the conflict spreads…
Digicloud Africa partner Synthesis is taking the lead in terms of local Google Gemini Enterprise implementations, becoming the first of its partners to deploy the latest Google Cloud AI-powered agentic platform in the whole of Africa, and implementing it for a second customer in the space of a month. Gemini Enterprise, launched last October, has…
African countries may miss out on the transformative benefits of the global artificial intelligence (AI) revolution unless urgent investments are made in critical infrastructure, the United Nations Economic Commission for Africa (ECA) has warned. In a report presented at a meeting of African ministers of finance in Morocco, the ECA said the continent’s more than…
