Dion Millson, Head of AI Strategy at Connect. As operators embrace digital channels to enhance customer experience (CX) and meet evolving consumer engagement preferences and trends, the omnichannel contact centre has become the established benchmark for service delivery. By Dion Millson, Head of AI Strategy at Connect. Unlocking omnichannel capabilities allows contact centres to meet…
Russia’s foreign minister Sergei Lavrov says his country has no intention of attacking EU or Nato member states but warned of a “decisive response” to any “aggression” directed towards Moscow. In a wide-ranging speech delivered at the UN General Assembly on Saturday, Lavrov said threats against Russia by Western countries were becoming “increasingly common”. He…
Naspers and Prosus CEO Fabricio Bloisi Online marketplace OLX will buy French motors classified platform La Centrale for €1.1-billion (R22.4-billion), its owner Prosus said on Friday. Amsterdam-headquartered Prosus, which is majority owned by South Africa’s Naspers and focused on food and lifestyle e-commerce, in August reported a 54% jump in its e-commerce adjusted core earnings….
9/27: CBS Weekend News – CBS News Watch CBS News Deadly flooding in Arizona with intense weather threats across the U.S.; “This is not a joke”: California neighbors contend with aggressive squirrel
All roads lead to Gqeberha, as WesBank and NAAMSA put new energy vehicles to the test as part of a cross-country road trip. WesBank and the Automotive Business Council, also known as the National Association of Automobile Manufacturers of SA (NAAMSA), will put new energy vehicles (NEVs) to the test, as they embark on a…
The Lebanese government has backed plans to disarm Hezbollah, which was badly weakened by its latest war with Israel. Published On 28 Sep 202528 Sep 2025 Click here to share on social media share2 Share Hezbollah leader Naim Qassem has said the armed Lebanese group will not give up its weapons, one year after Israel…
Sarah Meyssonnier/Reuters The US government’s cyberdefence agency has issued urgent guidance to other federal agencies over hackers exploiting a previously unknown vulnerability in Cisco security devices. In an emergency directive issued on Thursday, the Cybersecurity and Infrastructure Security Agency said government cyber workers had just over one day to account for all such devices plugged…
Markeiz Ryan, 36, had a pretty good childhood growing up in Maryland, but the 2008 financial crisis changed things. “It wiped my mother’s job away and it really made things tough for us around the time I graduated high school,” Ryan tells CNBC Make It. “I didn’t have much of a financial security blanket to…
Many municipalities struggle to deliver services efficiently due to siloed, incomplete or outdated data. Revenue collection, for example, is hampered when departments do not have a unified view of assets or service areas. Waste management often exposes these gaps. During audits, municipalities may report the number of households served, yet thousands of units (often unregistered…
At least 15 FBI agents were fired Friday in connection with their actions during the protests that followed the death of George Floyd, a source familiar with the terminations told NBC News. The agents had been assigned to help secure federal buildings during the demonstrations, when a tense standoff developed between a large crowd of…
