AI alone cannot fix a troubled customer experience

AI alone cannot fix a troubled customer experience

Nicolas Callegari, founder and CXO, Decapod Customer Experience. The desire to differentiate the business and enhance the customer experience leads companies to “throw AI” at processes, but this does not work, said Nicolas Callegari, founder and CXO at Decapod Customer Experience. This approach leads to the business using resources to try solving problems that don’t…

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Atlassian, Obsidian share 5 game-changing automation hacks in latest Jira webinar

Atlassian, Obsidian share 5 game-changing automation hacks in latest Jira webinar

Obsidian Systems chief marketing officer Angela Ho On 30 June 2025, more than 100 professionals from across South Africa’s leading finance, telecommunications, retail and IT sectors tuned in to the highly anticipated webinar “Automation in Jira: Do More with Less”. This collaborative event was hosted by Obsidian Systems and Atlassian, and powered by TechCentral. In…

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Cyber criminals lurk amid SA’s tax season

Cyber criminals lurk amid SA’s tax season

Fraudsters sometimes create entirely fake taxpayer profiles using stolen ID numbers. As tax season kicks off with manual filing now open, cyber criminals are ramping up phishing scams and leaked credentials to get access to South African Revenue Service (SARS) taxpayer profiles and steal refunds. In most cases, scammers break into a taxpayer’s SARS account…

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Africa: Historic Ruling Finds Climate Change ‘Imperils All Forms of Life’ and Puts Laggard Nations On Notice

Africa: Historic Ruling Finds Climate Change ‘Imperils All Forms of Life’ and Puts Laggard Nations On Notice

Climate change “imperils all forms of life” and countries must tackle the problem or face consequences under international law, the International Court of Justice (ICJ) has found. The court delivered its long-awaited advisory opinion overnight. The momentous case opens the door for countries impacted by climate disasters to sue major emitting countries for reparations. And…

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Africa: Funding Cuts By Traditional Donors and the Future of Localization – Power, Paradox, and the Politics of Aid

Africa: Funding Cuts By Traditional Donors and the Future of Localization – Power, Paradox, and the Politics of Aid

Harare — In recent years, major international donors such as the European Union (EU), the Foreign, Commonwealth & Development Office (FCDO), USAID, and other bilaterals (such as BMZ, Sida, the Netherlands among others) have significantly reduced development funding to global majority countries. These shifts are occurring in the midst of rhetorical commitments to localization and…

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