UnitedHealth CEO responds to the ‘vitriol’ directed at health insurance workers

UnitedHealth Group CEO Andrew Witty says the healthcare system is flawed, and United’s mission is to help improve it.

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UnitedHealth Group’s CEO eulogized his slain colleague Brian Thompson in a New York Times op-ed.Thompson’s shooting sparked a nationwide debate about the state of the health insurance industry.Witty’s op-ed faced fierce online criticism from people who said it didn’t offer solutions.

The head of UnitedHealth Group, the parent company of UnitedHealthcare, is responding to the “vitriol” that’s been lodged — both on- and offline — against the health insurance industry and its workers.

In an op-ed published in The New York Times on Friday, UnitedHealth Group CEO Andrew Witty expressed his grief over the fatal shooting of UnitedHealthcare CEO Brian Thompson last week, as well as his appreciation for the “outpouring of support” for Thompson. He then condemned the mounting rhetoric that he said has glorified violence against health insurance workers.

“We also are struggling to make sense of this unconscionable act and the vitriol that has been directed at our colleagues who have been barraged by threats,” Witty wrote.

“No employees — be they the people who answer customer calls or nurses who visit patients in their homes — should have to fear for their and their loved ones’ safety,” he wrote.

Witty acknowledged growing criticism that the healthcare industry is flawed and defended his company’s place within it.

“We know the health system does not work as well as it should, and we understand people’s frustrations with it,” Witty wrote, adding that UHG’s mission is to build a system that works better for everyone.

And Thompson, he added, advocated for ideas “aimed at making health care more affordable, more transparent, more intuitive, more compassionate — and more human.”

The fatal shooting of Thompson outside a midtown Manhattan hotel last week sparked a nationwide conversation about the state of the health insurance industry in the US, with many criticizing the system’s ability to provide life-saving care.

Social media has been inundated with memes mocking Thompson’s death, praising the shooting suspect, and calling out other healthcare CEOs. Some executives have sought out greater security over fears for their safety, though a suspect has been arrested and charged in connection with Thompson’s murder.

Witty’s op-ed in the Times had received more than 2,400 comments as of Friday afternoon, many of which ridiculed his statement and condemned what they said were UHG’s practices of denying insurance claims.

A number of commenters called out Witty for saying the system is flawed without providing any tangible solutions to fix it. Others criticized the for-profit health insurance system as a whole, with some acknowledging that businesses are meant to make a profit and others advocating for nonprofit healthcare.

UnitedHealth didn’t respond to a request for comment from BI.